An Effective Incident Response Team Does More than Resolve Issues After an Attack

An Effective Incident Response Team Does More than Resolve Issues After an Attack

When an information security attack occurs, having the right team in place is critical. However, don’t make the mistake of thinking your incident response team’s only objective is to plug holes and address vulnerabilities. Having a team with a multi-disciplinary approach – one designed to cover investigation, analysis, reporting and improvement efforts – is the best approach to protecting your business, its data and your customers.

To a certain extent, your team’s specific goals will depend on your industry and your organizational structure. However, in general, the goals and objectives of a well-rounded incident response team should include all of the following:

Investigation and Analysis

If (and when) an incident occurs, your team’s first responsibility should be to ascertain the scope, priority and impact of the incident. What systems were involved? Did certain employees or departments play a role in allowing the incident to occur? How widespread is the impact? If customer data could have been affected, are legal notifications necessary?

Conducting a timely and thorough investigation into what happened is the best way to ensure the specific incident is completely addressed. Analyzing the circumstances and identifying security vulnerabilities will also help your team head off other potential problems before they can occur.

Reporting and Communication

Your incident response team should also play a key role in documenting and educating all of your workers – and the company’s senior leaders – about appropriate reporting procedures.

The procedures you have in place to address and resolve information security incidents are only as good as your employees’ knowledge of the risks your company faces. Your team should collect relevant trending data and other information to showcase the value the incident response team can bring to the overall business.

Using that data, your team can provide real-world examples to the rest of the company, and providing relevant, timely education about how each person within the company plays a role in keeping company, customer and employee information secure.

Response and Improvement

Finally, both during its initial investigatory efforts and later, your incident response team should investigate the root cause of each incident, and document those findings.

Maintaining incident response reports, and reviewing those reports on a regular basis, can also help your company spot trends you may not have noticed otherwise, arming you with information you can use to make your systems and network more secure.

As painful as an information security incident can be for everyone inside the company, learning from the situation can allow your response team to implement recovery strategies and ensure the same or similar vulnerabilities are not exploited again at a later date.

Is Your Incident Response Team Prepared to Address & Provide the Coordinated Response You Need?

If your company is the target of an information security intrusion or incident, you should be confident that your response team is ready and able to address the issue promptly, and that the team’s goals are clearly defined.

You need a trusted partner to evaluate your information security needs and solutions. Intrinium Information Technology Solutions can help. To learn more or to schedule an evaluation, contact us online or call us at 866.461.5099 today.

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