The break-fix model is an all-too-common but completely inefficient way of approaching managed IT services and IT security as a service.
For some businesses—like IT solutions companies who specialize in emergency repairs, for example—it can work. Most businesses, though, are increasingly frustrated with extensive downtime, out-of-control repair costs, and compromised security. They are faced with the stark reality that the only way to really stay on top of their IT and keep their business up-and-running is to employ an in-house IT team to take a vested interest in the IT infrastructure and security of the entire operation.
Unfortunately, the expense associated with a dedicated in-house IT solutions team is simply not within reach for most small to mid-sized businesses. That’s where managed IT services come in.
Managed IT Services Provide the Specialized Attention of an In-House IT Team With a Cost-Effective Approach
Outsourcing IT solutions with a managed IT services provider can be a lifeline for a budget-constrained business that can’t afford the extensive downtime associated with an a la carte break-fix approach to their technology.
Note: If you are a healthcare organization or covered entity dealing with protected health information, you’ll want to pay special attention to the HIPAA qualifications of your business associate (MSP) when deciding on a service provider—and be sure to obtain a comprehensive business associate agreement before contracting with them.
Consider these benefits when evaluating whether to go with the break-fix model or a managed IT services provider—and as always, carefully vet your options before signing on the dotted line.
1. Controlled Infrastructure Costs
If you conduct any business in the cloud, you probably already know how important it is to manage the environment. You’ll want to narrow your search to an IT solutions provider that can also manage your cloud environment. If you haven’t yet made the leap to cloud technology, consider the cost-savings involved before sticking with your current path: cloud services can eliminate the need for extensive hardware and software upgrades, and they keep infrastructure costs to a minimum.
2. Predictable and Operationalized Rates
Reputable IT solutions providers will often design a package to suit your business’ individual technology requirements. When you aren’t operating on the break-fix model of pay-as-you-go repair costs, you’ll always know where you stand on your IT budget in advance. You’ll also get the peace of mind that comes from knowing your IT provider is working as your technology partner, to keep your business up-and-running as consistently as possible and with limited downtime.
3. Less Downtime and Increased Productivity
As part of their IT solutions package, your managed IT solutions provider should monitor your network 24/7/365, and notify you immediately in the event of an incident. Real-time incident notification is vital in our current technology climate, because the sooner an incident is detected, the sooner it can be resolved without any major fall-out. With real-time network monitoring, your business will experience less downtime due to network issues—which ultimately results in increased productivity and a better bottom line.
Let’s face it, the break-fix model of IT solutions simply doesn’t work for most businesses. There’s no reason that you should be putting out fires in your IT department, constantly waiting for emergency repairs to take place—when things shouldn’t be breaking down in the first place. If you think your business could benefit from a managed IT services provider that takes a proactive approach to IT security, contact Intrinium for a free assessment.