A Hitchhiker’s Guide to Firewall Management Services

A Hitchhiker’s Guide to Firewall Management Services

By Samantha Agather, Information Security Analyst- Intrinium

A Hitchhiker’s Guide to Firewall Management Services

As a business owner, you want to keep your data safe. But what if your firewall fails and customer information is stolen, or you lose the person responsible for your firewall?  These are just a few use cases in where it is valuable to have a team of experts readily available 24x7x365.  

What do they do exactly? 

A company providing FMS (Firewall Management Services) provides your organization with access to a team of security experts who are monitoring your network 24x7x365.  They will monitor security events, provide backups of your firewall configuration, and allow you to focus on what really matters: your business.  

They can provide ad-hoc recommendations based on your company needs to further security strength. We often recommend an external vulnerability scan or a penetration test to determine the weaknesses and strengths of your current security solution.  Often, a company offering FMS will also offer other services, such as SIEM (Security Information Event Management) or IPS/IDS (Intrusion Prevention and Detection Services).  

Why do these services matter? 

Information Technology shouldn’t be something you worry about on a consistent basis. It is the job of the team of experts providing this service to alleviate the stress surrounding critical infrastructure. Top providers utilize change management as checks and balances to ensure a plan is in place when an infrastructure adjustment needs to be made. Change management is utilized to provide quality and timely changes to your environment. A leading provider will ensure resources remain on the cutting edge of security news and technology, which will eliminate the need for training or research time burden on your staff.  

What is the cost benefit of choosing an FMS 

One of the primary benefits of an out-sourced Firewall Management Service will be cost savings. Your organization will not have to absorb the costs associated with an on-site resource managing your firewall 24x7x365. Nor will you have to recruit for security professionals in a highly competitive marketplace or worry about turnover. In Information Security, turn-over can negatively impact the integrity of the security and require an internal training resource, instead of those time and resources being utilized for other expenditures.  

What is the security benefit of choosing an FMS?  

An FMS provider will provide 24x7x365 monitoring to keep you protected regardless of the time or location.  Additionally, it exponentially reduces the chances of an internal threat, whether intentional or not, from your own company.  People make mistakes, and that can lead to data egress, a malware infection, or even ransomware being installed on your internal network. 

According to online sources, approximately 84% of cyber attacks were due to human error; things like failing to run updates, or weak passwords, or even leaving company devices like laptops in unsecured areas contributed to these cyber attacks.   

This risk is significantly reduced when a non-bias administrative resource is overseeing the firewall.  This isn’t to say, internal employees will abuse the privilege of having administrator access:  it’s more likely that a simple mistake can occur. Additionally, the ability to see threats in real-time leveraging our intelligence correlated from a multitude of sources assists in optimal risk management.  

With the on-going threat of cybersecurity and adaptation of new technologies, it is more important than ever to have a resource consistently monitoring activity in your network even when your business is not open. A Firewall Management Service will reduce headache, prevent burned out employees and assist in making sure your business is operational and profitable 24x7x365.  

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