No matter how big or small your company is, or even what industry it is in, odds are good that you depend on technology to keep you in business and a competitive force. That’s why you need a fully-managed IT solution behind you.
Regionally-based in the inland Northwest, Intrinium Information Technology Solutions is proud to serve businesses throughout the Northwest and Rocky Mountain regions, providing consistent, dependable and innovative IT solutions.
Why Intrinium’s Managed IT Services Help Desk Team Stands Apart from the Competition
Companies choose to outsource their IT services for many different reasons. However, don’t make the mistake of thinking all managed IT service providers are the same. At Intrinium, our focus is on supporting our customers, providing the highest service standards and consistent, positive outcomes.
Using Managed IT’s professional managed service tools and systems, Intrinium’s services are designed to allow business owners and managers to “set it and forget it,” so you can focus on running your business instead of worrying about technology matters. Our service desk takes the frustration out of managing IT by tracking, managing and resolving IT service requests and other incidents. We also help our customers by tracking and managing their systems configurations and IT infrastructure and handling third-party patch management on customers’ behalf. Doing so helps us ensure consistent service and avoid unneeded systems downtime.
We don’t rest until we know issues have been resolved to your satisfaction, saving both valuable time and money.
Choosing Intrinium’s Managed IT Service Can Provide Peace of Mind
Intrinium’s business customers know that when support is needed, issues will be escalated rapidly, and response times will be fast. However, when you choose to outsource your IT services to Intrinium, you’re getting more than simply reactive IT support.
Our help desk is staffed by certified professional engineers with technical certifications that allow us to go beyond resolving incidents when they arise. We also provide dedicated, personalized and proactive service and support, helping businesses identify and address potential vulnerabilities and handle preventative maintenance needs to keep your business running smoothly.
We also know your IT service needs don’t take holidays or vacations, so we don’t quit when the clock strikes 5 PM on Friday. We provide 24/7 complete Managed IT services and monitoring, 365 days a year.
Experienced Professionals. Advanced Tools. Discover the Intrinium Difference.
Intrinium’s help desk is staffed by IT engineering specialists adept and skilled at providing complete 1st through 3rd tier expertise. It’s not just our people who help make our Managed IT services what they are; we are also proud to use the most advanced remote support software tools on the market and a comprehensive ticketing tool that includes workflows and SLA measurement and management.
Discover for yourself why companies across the Northwest and Rocky Mountain regions are choosing the reliability and peace of mind that comes from having access to the support and resources Intrinium’s Managed IT Service help desk provides. To learn more about our Managed IT services, contact us online today or call us at 866-461-5099.