Is Cybercrime Hurting Your Relationship with Clients?

Is Cybercrime Hurting Your Relationship with Clients?

Your organization may not have been attacked by cyber attackers, but cybercrime may still be affecting you and your relationship with clients.

According to a study by We Live Security, healthcare patients are much less willing to be open with hospital staff because of their concerns over cybersecurity breaches. And with the growing risk of cybersecurity data breaches, patient unwillingness is increasingly growing.

Cybersecurity Risks Affect Customers

The study reported that 13 percent of healthcare patients withheld information from their healthcare provider. That may not seem like a large amount of patients, but in 2012, the same question yielded 5 percent of patients who said they withheld information from their healthcare provider. So from 2012 to early 2016, there was a significant increase in the number of people who withheld information because of concerns over cybersecurity data breaches. It seems that as time goes on, and more cyberattacks and cybersecurity breaches are announced, concerns over breaches in cybersecurity escalate. And it is not just healthcare patients who are concerned.

Should Clients Be Concerned Over Cybersecurity Risks?

The truth of the matter is that there is a good reason for people to be concerned over cybersecurity breaches. In 2015, there were 253 healthcare-related cybersecurity data breaches that affected 500 or more people. That is just healthcare. In all organizations, there are millions of victims of cybersecurity data breaches.

Customers are worried about their information. They want the assurance that their personal information is protected. So any organization that deals with handling information online (it would be difficult to name a single organization that is not online) has to be able to reassure customers and clients that their information is safe with them. Otherwise, organizations run the risk of losing valuable information or maybe the clients themselves.

Protecting the Client

Despite our best efforts to protect online information, cyber hackers are smart. Cyber attackers have gotten through almost every type of organization, from healthcare to retail, and millions upon millions have been affected. So while it is great to have every security measure in place, one of the most important things to do is to reassure your clients and those who work with you that your organization is doing everything and will do everything in its power to protect their information. Security checkpoints and everything related to cybersecurity better be top notch. And it is important to have a back-up plan in case a cybersecurity breach does occur. What can you do for those whose information is lost? Many businesses have offered identity watch or free access to programs so they can monitor suspicious activity.

Your clients are concerned about cybersecurity risks. They want the reassurance and protection that their data and information are safe. And as we’ve seen in the healthcare industry, that means that clients are going to give less, share less, and interact less. If client information is essential to your work, then your organization needs to find a way to make the client feel protected, so both you and they can benefit.

Source: Business Solutions

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